Why has the library sent me an overdue notice for an item that I have
The most common reason for this is that the notice was placed in the mail
or emailed before you returned the item. You should check
My details on the library website or contact your local library to
see if the item is still on your account. If you think you have returned
the item and it is still appearing on your account please advise library
staff and they will check the shelves for you.
Why do I have to pay an overdue fee when the library didn't send me an
The library sends out overdue and reminder notices as a courtesy only. It
is still your responsibility to remember to return items by the Due Date.
Failure to receive an overdue notice is not accepted by the Library as a
reason to waive fines. Please remember to let the library know if your
mobile number, postal or email address has changed.
SMS or email Notices
The quickest way to receive your reservation or overdue advice is by
providing the Library with your mobile phone number or email
If you choose to have notices by text or email, one advantage
is that you will receive courtesy reminder notices BEFORE an item is due
and starts accruing late fines.